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Privacy Policy

Your privacy and the security of your residential information are of paramount importance to our team.

Effective Date: January 1, 2026

1. Overview and Commitment

At Potomac Appliance Repair ("we", "our", or "us"), we value the trust you place in us when inviting our technicians into your home. This Privacy Policy details the types of personal data we collect through our website (appliancerepairpotomacmd.com), our phone dispatch lines, and during service visits, as well as how that information is utilized, safeguarded, and respected.

2. Information We Collect

We only collect information necessary to deliver prompt, accurate diagnostic and repair services:

  • Contact Information: Your full name, service address, telephone number, and email address.
  • Appliance & Property Information: Appliance brand, model number, serial number, fault codes, warranty documentation, and property access instructions.
  • Service & Billing Records: Invoices, diagnostic reports, replacement parts history, payment methods, and technician service notes.
  • Website Usage Data: Anonymized server logs, browser type, referring pages, and standard device telemetry to ensure website responsiveness and security.

3. How We Use Your Information

Your information is used strictly for legitimate business and dispatch functions:

  • Scheduling, dispatching, and routing certified service vans to your residence.
  • Sending SMS or email appointment confirmations, 2-hour arrival windows, and live GPS technician ETA updates.
  • Processing payments, honoring manufacturer OEM parts warranties, and providing transparent itemized invoices.
  • Responding to customer service inquiries, warranty claims, or follow-up maintenance queries.
  • Complying with applicable Maryland state commercial laws and insurance documentation standards.

4. No Sale or Unauthorized Sharing of Data

We do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies. We only share information with trusted third-party service providers (such as credit card processing gateways, SMS dispatch aggregators, and parts distributors) strictly as needed to complete your requested service. All such partners are contractually required to maintain strict confidentiality.

5. Data Security Measures

We implement rigorous administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. Payment transactions are encrypted following PCI-DSS standards, and customer records are stored on secure, monitored servers.

6. Cookies and Tracking Technologies

Our website uses standard essential cookies to optimize layout performance, track anonymous session traffic, and ensure quick page loads. You can manage or disable cookies via your browser settings at any time, though some interactive elements may experience degraded functionality.

7. Contact Us Concerning Privacy

If you have questions or concerns regarding this policy, or wish to review or update the personal records associated with your account, please contact our administrative coordinator: